{ "story_id": "3ec6b56bcba128451bafde18e735fae2", "desk": "drm3", "revision": 1, "published_at": "2026-09-03T10:08:58.000Z", "content_hash": "617232c25d27d70715bab33783f7667bb7a63fc3a019685804809719552bf4db", "hash_basis": "sha256 over `headline\\ndek\\nprose`, plus `\\n` + the canonical citations JSON when any source is placed, plus `\\n#blog` for blogs", "basis": { "headline": "Incheon Airport Maintains World's Top Customer Experience Rating for Fifth Consecutive Year", "dek": "Incheon International Airport achieved the world's first five-year streak of top-tier customer experience certification.", "prose": "Incheon International Airport Corporation (IAAC) announced on June 2 that it received the highest five-star customer experience certification from the Airports Council International (ACI) for the fifth consecutive year. [^1]\n\nIn the first half of 2024, Incheon International Airport handled 38.39 million international passengers, the highest number among 1,234 airports worldwide. [^2]\n\nIncheon International Airport processed 38.39 million international passengers in the first half of the year, a 6.3% increase from the previous year, securing the world's top position. [^3]\n\nThe Airports Council International (ACI) evaluates customer experience across eight categories, including customer understanding, strategy, and operational improvements, awarding a five-step certification. [^4]\n\nKim Beom-ho, acting president of Incheon International Airport Corporation, said on 2024-07-02 that Incheon Airport's achievements in becoming first in international passengers and services were due to government support, public encouragement, and the efforts of 90,000 airport workers, and that the airport will provide safer and more convenient services through innovations such as smart airport technology and stronger regional connections. [^5]\n\nOn 2024-07-02, at the ACI Global Customer Experience Summit in Istanbul, Incheon International Airport received four high honors: the Level 5 customer experience certification, the Airport of the Year (Best Airport) award in the Airport Service Quality program, the highest grade award in international accessibility certification for people with reduced mobility, and the best training institution award for customer experience. 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